At Burkely, our goal is to provide the best apartment communities. Keeping our residents safe is our top priority. As we are not medical experts, we are providing a list of websites with information that are relevant to our residents.

Resident FAQ’s Related to COVID-19

updated March 25, 2020 at 8:00 am

I may be late for April Rent, what about Late Fees? What if I can pay on time?

Our Mutli-family Apartment Communities are waiving late fees for April Rent, if you are late. These communities are also offering a 5% credit for those of you who are able to pay April Rent on-time. 

Talk to you office staff about any questions with this policy and ensure how it applies.

At any of our properties, including singe family homes, If you are financially stressed to pay rent on time, please make us aware.  We want to be a resource for you.  You can count on us. Our goal is to work with you to find a solution that allows you to continue living in your apartment home and us to continue providing a great home for you.   

We still encourage you to stay as current as you can with your payments.  This helps you avoid building up a large balance for later and it helps support those in your community who need financial assistance the most. (Please contact your rental office and they will be able to help you with the amount to pay in April.  Please be patient if they need some time to reply as staff may be receiving a lot of requests).

North Carolina sets up Text updates.

North Carolinians can text COVIDNC to 898211 to receive general information and updates about COVID-19. Sign up now to get regular alerts on the rapidly evolving situation and North Carolina’s response. More info here.

Clubhouse & Common Area Amenities Closed. Offices Remain Open. Effective March 19, 2020

While our clubhouse and amenities will be closed, the office will be open with limited staff as long as it is advisable to do so.  We closed the clubhouse and amenities out of our significant responsibility to our residents with a clear eye toward public health recommendations.  We do have plans in place to continue service should we need to close the office in the near future. We will continue to evaluate and re-open as soon as it would be prudent. 

Am I able to go to the office?

We ask that all residents refrain from in-person visits to the management office whenever possible and use other forms of communication. Limited staff will still be present in the office and will be working to serve all of our residents as needed.  If you need to go to the office, please use social distancing.

How do I communicate with the Staff?

Communication is critical.  Let’s keep it open both ways—from you to us and us to you.  Our commitment to you is to communicate major changes as soon as we are able and ask you to collaborate with us in charting the best way forward.  We appreciate your flexibility and understanding when we are evaluating and arriving at answers to new questions. Please remember your communication options: 

  • Email your office
  • Call during office hours
  • Online Portal (contact staff if you need help with your portal)
  • for overall information or change of policies.
  • Mobile App: Burkely App (where available).  There is a new Tab named “Burkely COVID-19 FAQ” that will link to the page.

How will maintenance work orders be handled?

Submit any Work Orders through the online portal or emergency number that’s been provided to you. It’s always a great idea to include a picture with your work order, especially now.

We will be prioritizing the Work Orders in the following way:

  1. Emergency: Call your emergency work order phone number. 
    1. Contact the office if you don’t know your property’s emergency maintenance phone number.
    2. has info on what is considered an emergency.
  2. Non-Emergency Priority: For areas that are not emergency, but do make living in the apartment uncomfortable or will cause damage.
  3. Normal: Normal and non-essential work orders may take longer than usual.

While maintenance is in your apartment, please help us stay 6 feet away from each other.  We ask that you stay in your bedroom if at all possible while maintenance is completing your work order. 

What about package deliveries?

If you currently have a package, please contact your office to make arrangements to get your package.  We have requested all carriers to attempt to deliver all packages to your individual unit front doors.  If you are unable to be at home when your package arrives, leave a note for the carrier on your door with any special instructions (ie leave a package with your neighbor).

For our student housing communities, where you have common areas (i.e., kitchens and living rooms) the following tips are strongly suggested:

  • Keep common areas clean with cleaners and disinfectant (ie Clorox/Lysol).  This is a great time to talk to your roommates about shared cleaning schedules. 
  • Do not share food. Wash dishes frequently.
  • If you are concerned that you may be getting sick, limit or eliminate your common area time and disinfect areas in your apartment where you have been. 
  • Encourage any roommate that feels sick or concerned they may have the virus to contact a doctor. 

What if internet is not working? 

Contact the Internet provider first.  Disruptions in internet speed can be the internet, devices or other reasons.  So it’s best to work with your internet provider.  If you feel they are not helping or did not resolve your issue, then get a ticket number and we will do the best we can to escalate this on our end.  Some providers are honestly better than others with the escalation process, but we will always push where we are able.

How do I Pay My Rent, Submit a Work Order or Renew Lease 

Burkely reminds you that you can use your online resident portal to pay your rent, put in a maintenance request, and renew your lease.  If you need any help with your online portal, our staff will be happy to help.

Since the dorms are requiring students to move out at my University, is Burkely requiring those that leased with Burkely to move out?

We are NOT requiring any of our residents that leased with Burkely to move out as we are private housing.   We are still committed to providing for your home.  We want our residents to use social distancing as our nation is being asked to do.  This means limiting visitors and overnight guests. 

What if I lose my job or have reduced hours due to the Coronavirus and can’t pay rent? Am I able to terminate my lease? 

While we cannot let residents out of their lease obligations, we want you to know that we care and are committed to offering the best service we can deliver in these unique circumstances.  Always communicate with your staff.

If you have lost your job due to the recent closings, for our North Carolina residents, the NC governor announced on 3/17/20 at 2pm to lift the restrictions to make it easier to qualify for unemployment benefits.  We encourage those who lost their job to first apply for unemployment benefits and then communicate with your office staff.

General Guidance on Emergency Maintenance

For Safety Concerns: Call 911 (Fire, Immediate Safety, illegal activities)

The following is considered Emergency Maintenance: 

-No Water

-Leaking pipes or Flooding. NOTE: Minor leaks are important but not emergencies (small faucet drips, light leak from a drain pipe which can be caught with a bucket, etc.)

-Cannot use any Toilet in the Apartment 

-No Heat when it is 50 degrees or lower outside, and daylight outside.

-No Air Conditioning when the temperature is above 80 degrees outside and before midnight (turn unit off and leave “fan only” running.) 

-No Hot Water before 9pm otherwise we will respond first thing next business day.

Recommended links that we are monitoring.

UNCG Coronavirus (COVID 19) Info

NC A&T Coronavirus (COVID 19) Info

Clemson University Coronavirus (COVID 19) Info

App State Coronavirus (COVID 19) Info

Elon University Coronavirus (COVID 19) Info

CDC’s website

North Carolina’s Info

From Center for Disease Control & Prevention’s Website.

*This info is set here for your convenience and uses a tool that should keep the information up to date. For critical information, please go to CDC’s website.