Community Ambassador

Greensboro-UNCG or NC A&T Locations-

Summary: The Community Ambassador/Part-Time Leasing Professional is responsible for assigned activities related to apartment leasing.  The Community Ambassador’s primary duties fall into the following three categories: 1.) Help to administer a highly-effective sales and marketing program; 2.) Assist in promoting resident retention and provide outstanding customer service, and 3.) Contribute to building a successful operational team.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Help in Administering  a Highly-Effective Sales and Marketing Program.

  • When hours start at the beginning of the day, prepare the day for leasing which includes but is not limited to: ensuring models and vacant readies are in touring condition, the office is presentable and ready for business.
  • Professionally greet, qualify, tour and lease apartments to prospective residents.
  • Maintain accurate and detailed records of traffic by entering applicable information into the computer and maintaining completed guest cards according to company guidelines.
  • Follow-up with prospective traffic via phone, mail and/or e-mail.
  • Assist in processing rental applications in a timely and accurate manner (24-48 hours).
  • Have a working knowledge of and consistently follow the company’s operating procedures.
  • Understand and observe all Fair Housing rules and regulations, in both letter and spirit. Treat all customers with courtesy and respect.
  • Help to inspect apartments before move-in, place move-in gift in apartment (where applicable), ensure keys work and apartment is ready for move-in.
  • When needed, review the lease and all lease paperwork with residents before move-in, ensuring all documents are properly signed.
  • Generate qualified traffic through outside marketing efforts.
  • Maintain knowledge of competition and assist with completion of market survey.

Promote Resident Retention and Provide Outstanding Customer Service.

  • Assist Community Manager in distributing lease renewal letters to residents in a timely manner.
  • Assist in follow-up with residents concerning their renewal decision until a renewal is signed or a notice is given.
  • Accept and generate resident service requests in a timely and accurate manner.
  • Apply professionalism and friendliness at all times and with all resident interactions such as: receiving rent payments, expediting service requests, answering inquiries and confronting problem situations.
  • Assist with resident social events when needed.

Contribute to Building a Successful Operational Team.

  • Support whole team effort by providing clerical support and answering phone calls.
  • Participate in company-provided training.
  • Assist in inspecting apartments, buildings and grounds to ensure safety and cleanliness, alert the maintenance department to items that are in need of repair.
  • Support and maintain a positive attitude.
  • Inform supervisor if unable to complete work assigned or unable to be at work when scheduled.
  • Comply with all Burkely standards; applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

Contact Burkely for full job description.

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